Florists frustrated with fees from national floral services

7:21 PM, Feb 14, 2012   |    comments
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WELLS, Maine (NEWS CENTER) -- Some local florists are warning consumers they might not be getting what they pay for if they order flowers through a national service like 1-800-FLOWERS, Teleflora or FTD.

Local florists pay a membership fee to those companies, and in exchange, they get sent orders that are made from around the country. But some florists say the national services are charging them bigger and bigger fees in addition to their membership dues, and depending on which service takes the order, customers can lose a good portion of their money to processing fees, too.
Some local florists we spoke with say they're dropping those national services now, and consumers should know they can get the most for their money by contacting a local florist directly.
Michelle Rose-Larochelle, owner of Blooms in Wells said, "Make sure that they have a physical retail location. That's the best thing you can do. What's their retail location when it takes you to their website. If they don't have their retail location on there or a local contact number, think twice about what you're going to do."

We contacted a number of the national services including 1-800-FLOWERS and Teleflora. Teleflora issued this response:

We work hand in hand with florists to make sure they have what they need to grow their businesses profitably and sustainably. And by supporting local businesses, we strengthen entire communities.  Teleflora works with member florists to manage their websites so consumers can purchase arrangements directly from their local florists. Florists part of the Teleflora network do not sign contracts, it is a three month membership that they can cancel at anytime without being penalized.

1-800-FLOWERS has not responded.


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