Problems persist on

5:42 PM, Oct 16, 2013   |    comments
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PORTLAND, Maine (NEWS CENTER) -- It's been a little more than two weeks since Maine's Health Insurance Marketplace opened under the Affordable Care Act, and problems with the federal website persist.

Libby Cummings, whose job it is to help people sign up for health insurance on the marketplace, says she has yet to successfully get anyone processed on the website. Instead, she's been helping people fill out paper applications, which have to be submitted in two steps. She admits the whole process is very frustrating, but she doesn't think it's turned people off from seeking out insurance so far.

Cummings said, "That was a little surprising to me. No one has been upset that they've had to do it on paper. Everyone's just really happy to have something to physically send in and say step one of my eligibility determination is done."

People have until December 15th to sign up for insurance on the marketplace that would start January 1st. You must sign up for some form of health insurance by the end of March, or you'll have to pay a penalty. But you do not need to use the marketplace if you have insurance through work, through Medicaid or through Medicare.

You can visit to find someone who can help you through the process of signing up and to learn about your options. The website to sign up is


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